BAKU, Azerbaijan, February 9. The process of
opening DOST centers in the regions of Azerbaijan will continue
this year, Trend
reports.
This was discussed at a meeting dedicated to the organization of
DOST services at the regional level and electronicization in the
social sphere.
It was noted that ensuring flexibility in service delivery at
DOST centers is an ongoing focus. If in 2019 the average duration
of providing services to citizens at DOST centers was 9 minutes 39
seconds, then in 2023 it decreased to 7 minutes 5 seconds, and the
waiting time in line at the Centers decreased on average from 3
minutes 54 seconds to 2 minutes 57 seconds .
Minister of Labor and Social Protection of the Population Sahil
Babayev noted that the scope of DOST services, which were used by
more than 2 million citizens over the past period, expanded last
year. It was noted that with the opening of the DOST Karabakh
Regional Center in Barda in August 2023 with the participation of
the head of state, DOST services covered 9 more cities and regions
(Khankendi, Agjabedi, Agdam, Barda, Fizuli, Khojaly, Khojavend,
Shusha and Terter) of the country.
It was emphasized that in DOST centers, where 159 services
related to the social sphere are quickly and transparently provided
through a “single window”, since last year a set of services has
been implemented that correspond to the new concept of employment,
as well as ƏN TEZ services (emergency electronic call to the
Ministry of Justice) , mediation, “RehaPoint”, etc. Future goals
were brought to attention – organizing services for DOST regional
centers, human resource management for the Centers, volunteer
activities, improving the DOST Index methodology, etc.
It was noted that a number of countries have shown interest in
applying the DOST model and electronicization practices in the
social sphere.